Terms And Conditions

HOMEMAKER:
You are requested to read the Terms and Conditions ("Terms & Conditions") carefully before continuing to use our H category services, products or the site in general. Visitors to this web site will be bound by the Terms of use and by the continuation of use of the site, the Visitor / customer / Future customer, agrees to give complete and unconditional acceptance to the terms of usage. If do not agree with any of these Terms & Conditions or the terms of use, you are requested not use our services and also not to continue to use this site. If you have any further questions about these Terms & Conditions or the terms of use, please email us on contact@hatkecart.com
·        In the interest of the customer we sincerely request you to check and approve the following before using our H category services
·        Ensure that HATKECART employee/contractor/Affiliate  has a valid ID card and that the same is on display at all times during his/her interaction with you (the Client / Future customer)
·        Ensure that all payments are made against valid receipts duly stamped and signed by the company
·        Membership cheques should always be drawn in favor of M/s ABM Technologies. only payable at Pune and the cheque should be a/c payee only
·        Should you have any unresolved queries, require further information or fail to be completely satisfied with our work, please call us at 9011049376 and we will ensure that the issue is addressed immediately.
Definition & Relationships:
·        “The Company” shall mean ABM Technologies.
·        “The Customer / Client ” shall mean an individual, members of the household, representative of the subscriber or any other individual to whom the Company agrees to carry out work & / or supply materials .
·        Engineer / Technician/Executive shall mean the representative/contractor/affiliate appointed by the company to deliver services to the customer on behalf of the company.
·        Subscribed customer shall mean an individual who has subscribed for any of the plans displayed on the website
·        Unsubscribed customer shall mean any customer who used the service(subscribed/unsubscribed) one time only without availing any plan subscription
·        Subscribed services shall mean the list of services covered under specific plan availed by customer
·        Unsubscribed services shall mean list of services which are not covered under specific plan availed by customer.  Customer needs to pay at actual for these services, there will be an H category discount for all these services only for subscribed customers
Terms of Agreement:
·        All work carried out is subject to a maximum of 1.5 hours per job call timing. Exceeding 1.5 hour per job call shall be charged as double calls and 2 call credits shall be debited from the client account.
·        All jobs carried out shall be only for indoor repair work for a single residence address mentioned in the CRF (Customer Registration Form).
·        From the list of subscribed services no work shall be carried on any external premises of the client's address mentioned in the CRF, even if the same is leading to the client's residence through an inlet or outlet.
·        No work shall be carried out in any premises other than the one mentioned in the CRF (Customer registration form), irrespective of the ownership or relationship with the applicant / member / client.
·        This agreement is strictly for a residential premises and no work shall be done at a commercial premises even if the same has changed from a residence to a commercial / office premises, in this event the contract shall automatically stand terminated.
·        All services offered will be serviced only on registration of a valid call log at the helpline/website
·        In case of claims other than accidental insurance, the amount cannot exceed the sum paid by the member.
·        It is our endeavor to ensure services within a stipulated maximum time frame of 24 hours. However, in case of failure, the company cannot be held responsible for any delay arising due to forced / unavoidable conditions which are not within its control.
·        Spares, extra parts (if required) need to be arranged by Customer, HATKE Executive can help you with the same.
·        In case customer changes the address and if this address is not covered in current supported list of area  by company then no service will be provided.
·        Membership of a customer will get activated only after maximum of 5 working days of the Clients payments being cleared.
·        No service shall be provided for items other than the listed in the Customer Registration Form(CRF)
·         The membership is valid for 1 year (HATKE GOLD) for 6months (HATKE SILVER) and 3 month (HATKE PLATINUM) from the date of activation of services.
·        Calls can be logged in from 10:00am to 7.00pm 7 days a week. There will be no service available on the Holidays
·        User can still avail this service without subscribing to any of the above three plan on call basis  and charged as per the standard rates displayed on the website
·        Every job request shall be accounted as 1 call(except clubbed calls) and customers requesting for multiple services in a single visit should note that every separate job is accounted as a different W/os and credit / charges shall be deducted / charged for every job complete.
·        If cancellation request comes and Service representative is on the way or already reached customer location then in case of free calls one call get deducted. If free calls are not available then customer needs to pay as per the cancellation charges mentioned
·        All jobs done through us come with a 15 day labor free guarantee, any work that is repeated due to a labor fault shall be done free of cost within 15 days of the closure of the W/o
·        Physical damage would not be considered in the labor free guarantee
·        All calls cancelled after visit shall be charged as a single visit and credits/ charges shall be deducted / charged.
·        Any work related to blockages or choked drains shall not be covered under this contract as the same may involve external work or may be liable to lead / initiate from an external source which is not covered as a part of the contract.
·        All of our agents bring in their own supplies. However, work based consumables such as cleaning cloth, a ladder, and spare parts have to be made available at your end or bought on actuals before work starts.
·        We shall never be liable for any material utilized which is issued by the customer
·        Service guarantee is immediately void if there has been any tampering with the job work done
·        The company will not be liable and shall not be held responsible for any work carried out by the engineer / technician directly under the instructions of the client without having intimated the company or having obtained a proper w/o for the same.
·        The company shall at all-time be allowed reasonable time of work and any such extension that may be required from time to time.
·        The customer / client agrees to the engineer / technician to carry out work under his / her / their supervision and agrees to the risk of any damage shall being his / her/ their responsibility at all times.
·        Damage claim if any shall not exceed the total value of the amount the customer has paid towards obtaining the contract or services per say.
·        ABM Technologies employs trained, qualified and experienced technicians to carry out all services offered by JOB. In case of any instances where the technician is not able to carry out any activity due to complexity/ adversity, ABM Technologies, shall find a suitable team who can complete the job successfully. Clients are requested to cooperate in these instances; however, these situations are rare and won’t occur often.
·        All the images are of indicative types only and actual product image may differ
·        No repair work with respect to concealed jobs will be carried out where in the technician / engineer is required to repair beyond the open available pipe of electrical.
·        The company is free to add change rectify the mentioned terms and conditions from time to time and the customer / client agrees to be bound by them, the customer /  client also agrees to periodically and regularly check the amended terms and conditions and also agrees to accept responsibility of the terms and conditions before availing any service of the company.
·        ABM Technologies reverses the right to reject any application without assigning any reason whatsoever and the applicant / client / customer agrees to be bound by it.
·        Renewal of the membership is the responsibility of the member however the same is at the sole discretion of the company.
·        We do not have specific knowledge of your computer, your mobile device and its configuration. Whilst we will use our best efforts to minimize disruption to your system, we cannot be responsible for any unforeseen consequences of our services. HATKECART will not be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after the use of our site. HATKECART will not be responsible or liable for any loss that is not reasonably foreseeable.
·      In the event of any dispute or difference between the Parties in respect of this Agreement, the construction of any provision of this Agreement or the rights, duties or liabilities of the Parties here to under this Agreement, the same shall be referred to arbitration by a sole arbitrator to be appointed by the Company and the arbitration shall be conducted in accordance with the provisions of Arbitration and Conciliation Act, 1996. Any award made in such arbitration will be final and binding on the parties. The arbitrator shall have the authority to order specific performance of this agreement.
·      All claims and disputes arising under this Terms and Conditions should be notified to the Service Provider or Company within 30 days from the service date after which no claim shall be entertained.
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·        Disclaimer; although all attempts are made to provide accurate, current and reliable information, you should recognize the possibility that errors may exist in the information available on this Web site. HATKECART expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk. Products advertised on this site may be modified or discontinued without prior notice. Prices for products are subject to change without prior notice.
 
POWER ELETRONICS
You are requested to read the Terms and Conditions ("Terms & Conditions") carefully before continuing to use our E category products or the site in general. Visitors to this web site will be bound by the Terms of use and by the continuation of use of the site, the Visitor / customer / Future customer, agrees to give complete and unconditional acceptance if the terms of usage. If do not agree with any of these Terms & Conditions or the terms of use, you are requested not use our services and also not to continue to use this site. If you have any further questions about these Terms & Conditions or the terms of use, please email us on customercare@hatkecart.com
·        In the interest of the customer we sincerely request you to check and approve the following before using our A category Products
·        Should you have any unresolved queries, require further information or fail to be completely satisfied with our work, please call us at 9011049376 and we will ensure that the issue is addressed immediately.
Definition & Relationships:

·        “The Company” shall mean ABM Technologies.

·        “The Customer / Client ” shall mean an individual, members of the household, representative of the subscriber or any other individual to whom the Company agrees to carry out work & / or supply materials .

·        Engineer / Technician/Executive shall mean the representative appointed by the company to deliver services to the customer on behalf of the company.
 
Terms of Agreement:
·        HATKECART E category items guarantee/Warranty is as per the Manufacturer

·        Service complaint can be registered to us/Manufacturer on the Number mentioned in the Manual. 

.            Delivery of UPS/Battery outside pune. Products to be delivered outside pune will be delivered to central location or your near by Tours & Travels office. Customer will have to pick it up from Transporter's or Travel's office on its own. 

.               Shipping charges mentioned on website are tentative. Charges may be less or more depending on case to case basis.

·        Order needs to be cancelled before 3 hours from the delivery time(Updated  by HATKECART executive)

·        If customer fails to update before 3 hours from the delivery time then he/she needs to pay flat delivery charges of RS.500 in case Material is already reached customer premises or on the way to customer premises.   
·        Orders received will be examined and Delivery slot shall be updated to customer. These delivery slots however not necessarily match the Delivery slot requested by Customer.

·        Company will try to deliver the material as per the Delivery slot updated, however, in case of failure, the company cannot be held responsible for any delay arising due to forced / unavoidable conditions which are not within its control.

·        In case of unavailability of Power Electronic goods our executive will get in touch with you and update you as to when it will be made available.

·        Additional offers such as Free shipping, Installation if applicable shall not be provided to Non-supporting area

·        Additional shipping charges shall be charges for non-supporting area
·        All the images are of indicative types only and actual product image may differ
·        Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
                            I.          Request for return is made after 48 hours of receiving the product by you
                          II.          Product is used or is not in its original condition.
                         III.          Products are returned without its original packaging, freebies or accessories.
                        IV.          Product was damaged after use/opening.
                          V.          Incidental damage due to malfunctioning of the product.
                        VI.          Any consumable item which has been used or installed.
                       VII.          Product with tampered or missing serial number/IMEI number/UPC number.
                      VIII.          Missing manufacturer tag.
                        IX.          Any damage/defect which is not covered under the manufacturer's warranty.
 
·        After checkout Order acknowledge receipt shall be given by ABM Technologies. However the final bill shall be given by ABM Power System
·        Product description and other details; we have taken care to describe and show Products as accurately as possible. Despite this, slight variations in Products in terms of image difference and description may occur
·        We do not have specific knowledge of your computer, your mobile device and its configuration. Whilst we will use our best efforts to minimize disruption to your system, we cannot be responsible for any unforeseen consequences of our services. HATKECART will not be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after the use of our site. HATKECART will not be responsible or liable for any loss that is not reasonably foreseeable.
·        Disclaimer; although all attempts are made to provide accurate, current and reliable information, you should recognize the possibility that errors may exist in the information available on this Web site. HATKECART expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk. Products advertised on this site may be modified or discontinued without prior notice. Prices for products are subject to change without prior notice.
·      In the event of any dispute or difference between the Parties in respect of this Agreement, the construction of any provision of this Agreement or the rights, duties or liabilities of the Parties here to under this Agreement, the same shall be referred to arbitration by a sole arbitrator to be appointed by the Company and the arbitration shall be conducted in accordance with the provisions of Arbitration and Conciliation Act, 1996. Any award made in such arbitration will be final and binding on the parties. The arbitrator shall have the authority to order specific performance of this agreement.
·      All claims and disputes arising under this Terms and Conditions should be notified to the Service Provider or Company within 30 days from the service date after which no claim shall be entertained.
 

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